Course on Making Difficult People Disappear

3-Hour Course on Making Difficult People Disappear™:
How to Eliminate Conflict and Reduce Stress in the Workplace
 
SESSION DESCRIPTION:
 
What if you really could make difficult people AND their behaviors disappear… without having to go to jail?! You can! And what if you could really connect with everyone by avoiding the label of difficult in the first place? Ooooh, now we’re talkin’… and it’s not about magic or burying bodies, but about proven and varied methods. How we communicate, connect, and resolve stressful misunderstandings with all kinds of different people…be they customers, colleagues, employees, or even fellow members…really depends on the actual people with whom we’re dealing. Do they have a personality? This session does! Do they have more than one? Do they use the one that’s theirs or bring another one to your interaction? This presentation will dig deeper, go beyond personality labels, speak to the impact of stress, and provide solutions that make the most of the power of your own actions, expectations, and habits.
 
Make Difficult People Disappear™ will also cause you to laugh at how you engage difficult people and fuel their fire, but more importantly, it will open the door to your ability to perhaps no longer perceive them as difficult. Fair warning, you may also no longer spend time treating them with difficulty and no longer fill your days with the drama and frustration present at times in the workplace or with customers, leaving more time to be even more productive! In this session be prepared to learn, maybe even giggle, and also to find solutions that really will work with all of your difficult people.
 
LEARNING OBJECTIVES:
 
In Make Difficult People Disappear™, learners can expect:
 

• To develop and retain a unique awareness of the four personalities one works with, reports to, connects with, and sometimes struggles to deal with.
• To practice immediately applicable methods for improving communication, motivation, performance management, and prevention of conflict among colleagues.
• To understand the roles in a difficult relationship and find the humor in how we unknowingly help others BE difficult or SEE US as difficult.
• To gain conflict resolution methods that will work quickly and are easy to remember.
• To be engaged and interactively working on real world issues and skills applicable to the workplace and production facilities in a way that is entertaining and informative.